Please find below a selection of commonly asked questions and answers.
Should you need any further information, please don’t hesitate to contact us on 01423 709397.

Yes. Professional websites help to build trust and credibility with prospective and existing customers, no matter the size of your business. The first thing most people do when checking out a business is to check out its website. The way you present yourself online can make the difference between whether or not they enquire.

Our websites are perfect for start-ups, sole traders and small businesses wanting a quality online profile without any fuss. You may have successfully built up your business without a website, but having one can only enhance your business.

Your website is based on our pre-designed theme, which is the same for all businesses who sign up with us. Our hosting packages allow different levels of personalisation, but otherwise the site design is not bespoke, which means there is no fee for website design and development.

Our pre-designed template is quite versatile, which can be viewed on the Examples page. The overall design is professional, clean and modern. Every website is a single scrolling page which you can enhance with additional sections depending on the hosting package you choose.

Our Basic hosting package allows for a text-based logo, which we will create for you. The Standard and Plus packages allow you to personalise your website by adding your own company logo and brand colours. Of course, with all packages, good quality photographs provided by you will always help to inject the personality of your business into your website.

There are three hosting packages – Basic, Standard and Plus. They all include free single-page web build starting with four sections, the creation of SEO metadata to help your site rank in the search engines, a HTTPS: secure facility for your URL, hosting and security backups, and one text or image update per month. There are some great additional features and services available in our Standard and Plus packages. For full details of each, visit the Prices page.

You may upgrade your hosting package at anytime to include additional sections, slideshows, PDF downloads etc... Once the changes have been made your monthly direct debit will increase for the next payment.

You cannot downgrade your hosting package at anytime.

No. We ask that you purchase your chosen site URL and provide us with the details, although we can provide assistance with this through GoDaddy. We also include an SSL certificate in all our hosting packages, which gives your URL a HTTPS: secure prefix and padlock icon, which is a requirement of the new GDPR laws and reassuring for website visitors.

There is no initial outlay for site build, but there is a monthly fee for quality, secure hosting, Wordfence Firewall management, site updates, a GDPR compliant Privacy Policy and more. What you pay each month is dependent on the hosting package you choose, and the features differ. Visit the Prices page for full details.

Facebook is great for word of mouth recommendations and providing more of an introduction to those who have heard of your business. It does not, however, cater for those who are generally searching for the service or product you offer.

Directory listings also have their place, but the next natural step for prospective customers who land on your Facebook Page or directory listing is to look for your website. A lack of a website, rightly or wrongly, can lead to a loss of trust and impact on the customer’s decision to get in touch.

This is really up to you. As soon as we have the information we need from you and your chosen URL is set up, the site can be live that same day.

Unlike many of the DIY tools out there, Web XL is not a faceless business. You would be speaking directly to a friendly, experienced web developer based in the UK. You can contact us by phone or email – we leave that up to you.

Each hosting plan includes a number of changes that can be made to the website. These are as follows:

Basic: 1 x text or image change per calendar month
Standard: 2 x text or image changes per calendar month
Plus: 3 x text or image changes per calendar month

We ask that required changes are emailed to us, and we will make the requested updates for you as soon as we can.
Changes are per calendar month and can not be rolled over if not used.

Text change – This includes an alteration e.g. changing existing wording, to 1 section of text within the same area of up to 3 paragraphs.
Image change – This includes replacing a single image with another or adding an additional image. This can also include any design change, including text or background colour change, adding or removing items, widget or code addition etc…

A text or Image change does not include additions to a website, for example adding graphics, images, text areas. reveal boxes, slideshows. This is charged at £30 per addition.

Additional changes above the hosting plan quota are charged at £30 per change and costs are added to the next monthly hosting invoice. We currently don't allow access to the CMS systems to clients.

The main reason to choose us is that we will build the website for you, saving you time and hassle and allowing you to focus on your day-to-day business. Unlike other products out there, we will also update your website for you on a monthly basis (the number of changes depend on the hosting package you choose), and you can speak to us directly by phone or email. We will also do the behind the scenes work for example submit the website to the Google Search Index, and manage plug in and system updates when released by Wordpress.

This product has been developed for start-ups and small businesses, to eliminate the risk and reduce the cost involved in setting up their first website. A pay monthly website from Web XL is a great way to get you online, with affordable fees that give you more than just hosting and backups – see our Prices page for details. If you are considering investing more in a larger bespoke website in the future, but are not quite ready for the initial outlay, a Web XL website is a low-risk, low-maintenance solution to get your business online, which gives you time and space to consider other options as your business grows. (Our sister agency, Design by GOBO, has extensive experience in designing and building bespoke websites, so we hope you’d consider us if you have been happy with your first Web XL site.) What’s more, you are not tied into a contract. If you decide having a basic website is not for you, you can leave us at any time – all we need is a month’s notice to cancel your hosting.

Yes. Our websites are responsive, which means they are compatible with desktop, tablet and mobile devices and the content will display clearly on all different sizes of screen.

Yes, but perhaps not immediately. Our websites are Google friendly, and in all our packages, we add the various metadata (website title, description and keywords) to help your site rank in Google. Getting your site on Google is reliant on a mixture of things, from the initial website build, to your own marketing and social media.

Our websites are hosted in the UK with Siteground, which are backed up daily. We also install the Wordfence plugin for basic Firewall protection.

No. You pay us a monthly hosting charge, which you can cancel at any time.

Of course. If you require a larger, bespoke site, our sister web agency Design by GOBO would be happy to discuss your requirements with you. There would be an initial site build cost, followed by affordable monthly hosting fees. Visit www.designbygobo.com to find out more about what we do and enquire.

If you have any further questions, please don’t hesitate to get in touch


Company Number: 08223406

GOBO Creative Ltd